Refund policy

♡ Refund, Return & Exchange Policy ♡

If your order arrives damaged, defective, or missing any items, please e-mail us at info@shopcandyskies.com to request a refund or exchange. Please include photos of the damaged or defective item(s).

If you wish to return an item, the packaging must be unopened and the item(s) must be in new condition. The refund will be processed after receipt of the item by the shop owner. The customer will be responsible for any shipping fees to return the item(s). Returns are only accepted for 30 days after delivery. If you choose untracked/uninsured shipping, "delivery" will be counted as 7 days after the item ships.

If the customer chooses an untracked/uninsured method of shipping, we are unable to accept refund requests if the item does not arrive.

Discounted or sale items are final sale.